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Frequently Asked Questions

How does your wine club work?  

As a club member, you will receive a notification email from us 2-3 weeks before we process wine club orders. In the email, we will announce our selection for the shipment and prompt you to either do nothing (and accept our selection) or make your own selections to choose the wines you want in your shipment. You will have the ability to respond (or not) until our stated deadline, after which we will process orders and ship you your wines.

What is the average cost per shipment?

Since we select very different wines for each shipment and our wines are priced at a wide range, we do not have an average cost per shipment. Additionally, since we allow members to select the wines in their own shipments, we cannot provide an average but rather it is up to the member.

How do I select the wines in my shipment?  

Log into your account by first clicking on the "Your Account" link in the top right hand corner of our home page and then by entering your username and password in the fields provided.  Once you are in your account, select “club list” from the left-hand menu, and click on “edit club” to make your selections. In the “club choices” box you can select how many bottles of each wine you’d like to receive and the wines that will be sent in your shipment.

Where do I find my login information? 

If you have purchased wines from Fog Crest Vineyard before, you should already have an account with us.  However, you may still have to set your password prior to logging in.  To do that, click on the "Your Account" link in the top right hand corner of our home page and select “Forgot username or password?"  Enter the email address you gave us at time of purchase. Your login information will be sent to that email address.  If you have not purchased wines from Fog Crest Vineyard before, but want to create an account, simply click on the "Click Here" button after "To sign up for an account" and follow those instructions.

Can I skip a shipment? 

Yes. You can contact us at any time through the website or by phone 707.829.2006 and we will place a hold on your account.

Can I change my shipping address?

Yes. Log into your account by first clicking on the "Your Account" link in the top right hand corner of our home page and then by entering your username and password in the fields provided.  Once you are in your account you will see your personal information listed including your address and phone number.  Update information as needed and click on the "Update Information" button on the bottom of the screen (you may need to scroll down the page to see this.)

Can I change my credit card on file?  

Yes. Log into your account by first clicking on the "Your Account" link in the top right hand corner of our home page and then by entering your username and password in the fields provided.  Once you are in your account, select “Credit Cards” from the left-hand menu, and either enter a new card number or update the card number we currently have on file for you.  Click the "Submit" button when your information is complete.

What happens if I am not able to pickup my shipment.  

Club allocations not picked up within 45 days of release will be automatically shipped to the address on file. In such instance, applicable shipping costs will be charged to the card on file.